FAQ – Sleepyhead

Questions?

How long does it take to receive orders? How long does it take to receive orders?

As soon as we receive your order, it takes 1-2 business days to process for shipping. Once Sleepyhead gets a tracking number, we will update your order to reflect that information so you can track your shipment. It can take 2-6 business days to receive shipments. Shipping is set automatically to free ground shipping. If your order says delivered and cannot locate it, please call the carrier for more information. The option for expedited shipping is available at checkout.

How do I store the topper? How do I store the topper?

We recommend rolling up the mattress topper like a sleeping bag and then using a vacuum-sealed bag to compress the topper and storing it at room temperature.

We have a detailed blog on how to store/ re-package your topper you may find helpful here.

I don't need to use the topper for a few months, can I keep it in the original packaging that long? I don't need to use the topper for a few months, can I keep it in the original packaging that long?

The topper can stay in the box for 6-12 months without affecting its quality. However, we recommend keeping it out of a hot garage and stored at room temperature.

Does a fitted sheet go over the topper? Does a fitted sheet go over the topper?

A well-fitted sheet goes over both the topper and mattress.

What size sheets do I need? What size sheets do I need?

Any sheets 10" or deeper will fit over the topper and mattress.

We recommend measuring your mattress and adding 2-3" to know what size depth of sheets you will need.

Does the topper slide? Does the topper slide?

As of June 1, 2023 our college toppers are designed with adjustable straps and a non-slip bottom cover. This is to help prevent the topper from sliding around on your mattress, providing you with a stable and comfortable sleep surface. Make sure to pair with well-fitted sheets.

Do the toppers have a smell? Do the toppers have a smell?

While some people may be more sensitive to smells than others, we take pride in the fact that our toppers have little to no scent. If you do notice a slight smell, we recommend allowing the topper to air out for 24-72 hours before use. Our customer reviews can assure you that Sleepyhead's products do not have any lingering odors.

Is the topper cover waterproof? Is the topper cover waterproof?

Our topper cover is not waterproof, if you’re concerned about any spillage occurring, we recommend getting a waterproof mattress protector to place over the topper.

Do you recommend using a mattress pad over the topper/cover? Do you recommend using a mattress pad over the topper/cover?

Our toppers come with a cover, but if you're someone who likes to use a mattress pad for extra protection, that's totally up to you. However, we don't recommend using a mattress pad or protector.

Mattress pads and protectors can trap heat and create moisture, which can lead to mold and mildew growth. If you do use a mattress pad or protector, you will need to clean your topper cover twice as much as you would need to without the protector. Our topper covers are designed to be protective and comfortable on their own.

Do students prefer the 2-inch or 3-inch topper? Do students prefer the 2-inch or 3-inch topper?

Our 3-inch topper is a great choice for side sleepers who are looking for an extra inch of plush comfort and protection from dorm mattresses, making it a popular choice among customers. On the other hand, our 2-inch topper is a great option for those who prefer a medium-firm sleep experience and for those who have height restrictions on top bunks.

We would recommend the 3-inch topper for extra support from a dorm mattress. However, both our 2-inch and 3-inch toppers have received positive feedback from customers and it ultimately depends on your personal preference.

How long does it take for the topper to fully expand? How long does it take for the topper to fully expand?

The expansion time of our product can be influenced by a variety of factors, such as its thickness, density, and other unique characteristics. As a result, the time required for our product to fully expand can vary from 30 minutes to 12 hours.

How do I return my mattress topper for a refund? How do I return my mattress topper for a refund?

Please review our return policy found on our returns page:

https://sleepyheadusa.com/pages/returns

Are you an eco-friendly & sustainable company? Are you an eco-friendly & sustainable company?

The impact we have on our environment, and the planet is incredibly important to us. Everything not used in the manufacturing of our mattress toppers is recycled or repurposed into other products. The Sleepyhead mattress topper is CertiPUR‑US® Certified, which means that our foams meet rigorous standards for minimizing off-gassing. Our mattress toppers are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals & flame retardants.

Each mattress meets the standard of fewer than 0.5 parts per million VOC (volatile organic compounds). Premium quality textiles and higher density foams mean that Sleepyhead stays in your bedrooms and out of landfills.

Is the mattress cover OEKO-TEX certified? Is the mattress cover OEKO-TEX certified?

Our covers are made in a OEKO-TEX certified factory ensuring the safety and quality of our textiles. We are committed to using only high-quality materials in our products to deliver a superior sleep experience.

Does compressing & rolling the mattress hurt it? Does compressing & rolling the mattress hurt it?

Because we use high-quality, high-density, and resilient foams, we’re able to compress the Sleepyhead mattress topper without undermining its integrity. Using a unique compression machine, we ensure that no undue pressure is put on any part of the sleep surface.

Do your toppers meet flammability standards? Do your toppers meet flammability standards?

Yes, our toppers meet and passed CA TB117-2013 (California) and 16 CFR 1632 federal flammability standards.

Where are the toppers made and how does Sleepyhead ensure the CertiPUR-US® certification? Where are the toppers made and how does Sleepyhead ensure the CertiPUR-US® certification?

Our Sleepyhead mattress toppers are currently imported from a reputable factory in Asia. We are planning to expand our operations to the US soon. Our toppers are CertiPUR‑US® certified and made without harmful chemicals like formaldehyde, ozone depleters, heavy metals, and flame retardants. This ensures they meet high safety and sustainability standards. Our information can be found on their partner website.

Is the sales tax charged for my state? Is the sales tax charged for my state?

Sales tax laws require us to pay sales tax on purchases made within states we do business.

Forms of payment? Forms of payment?

We accept the following forms of payments:

Apple Pay, Amazon Pay, PayPal, ShopPay, Visa, Mastercard, Amex, Discover, and more.

What are the pros and cons of purchasing directly from your website vs. other third parties sellers? What are the pros and cons of purchasing directly from your website vs. other third parties sellers?

We appreciate your support directly from our website. There can be great benefits to purchasing through our website such as

Warranty and Returns: When you purchase from a third-party seller, you may not have the same warranty or return policy as you would if you bought directly from the consumer website. Many consumer websites have their own policies that may be more favorable to you as a customer.

Pricing and Discounts: While third-party sellers may offer lower prices, buying directly from the consumer website can often give you access to exclusive discounts and promotions that you may not find elsewhere.

Better Customer Service: When you purchase directly from a consumer website, you may be able to get better customer service because you are dealing directly with the company that produces or sells the product. They may have more knowledge about their products and be better equipped to help you with any issues you may have.