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Frequently asked questions
Toppers require 1 business day for processing and 2-4 days for shipping. Tracking information will be automatically provided upon shipment. Please allow 2-6 business days for delivery. Shipping is defaulted to free ground shipping, with the option for expedited shipping available at checkout.
If your order status shows as 'delivered' but you can't find it, please contact the carrier.
Occasionally, the status may be updated prematurely if the delivery truck is nearby, even though the item is still in transit. Allow 24 hours to pass, then consider checking with neighbors to see if the package was mistakenly delivered to them. If 48 hours have elapsed and the package remains missing, and you opted for Redo at checkout, please reach out to them for further assistance.
https://sleepyheadusa.com/pages/returns
Yes, you can cancel or update your Sleepyhead order within 20 hours of placing it.
Orders are processed after 24 hours and ship Monday through Saturday. Once your order is processed and a tracking number is issued, it cannot be canceled. However, you’re welcome to return it after delivery for a refund.
You can return eligible merchandise within 100 days from the delivery date for a full refund. To initiate a return or exchange, please visit Redo and follow the instructions provided.
If you didn’t purchase Redo, you still have the option to buy a discounted shipping label for returns.
For any other questions related to your order, feel free to check out our Return & Refund Policy here or contact us via email at support@sleepyheadusa.com. Our support team will be happy to assist you further.
Introducing Redo, our new hassle-free returns software. For just $3.99, you can purchase insurance that grants you unlimited returns for store credit, or a full refund within the return window. Say goodbye to the worries and costs of returning items that don't meet your expectations. With Redo, you have the flexibility to choose between store credit, or receiving a full refund for your returned items.
Our customers are able to purchase Redo Package Protection and Carbon Neutral Shipping. Redo provides the following services:
- Coverage against loss, theft or damage of your package in transit.
- Instant resolution of shipping issues in just a few clicks.
- Item refund or replacement, depending on availability.
- 24/7 claim support
Please note that once items are passed onto the carrier, we cannot be held responsible for any loss, damage, or theft that may occur during/after transit.
Our 2-inch topper is ideal for individuals who prefer a medium-firm sleep experience or for those with height restrictions on top bunks. Alternatively, our 3-inch toppers are an excellent choice for side sleepers seeking additional comfort and protection on a dorm mattress, making them a popular option among students.
We want you (and your sleep) to be completely comfortable with your purchase, which is why every Sleepyhead topper comes with two warranties: one for the foam and one for the cover. Here’s what each warranty includes and how we can help if something goes wrong.
5-Year Foam Warranty: “Good 'Til Graduation”
The foam is the heart of your topper, and we’ve got it covered for a full five years from the date you bought it. If something’s wrong with the foam due to a defect in materials or how it was made, we’ll take care of it. That includes things like:
- Foam that arrives flat and never fully expands
- Divots or deep impressions that don’t bounce back
- Foam that no longer rebounds or feels uneven over time
These aren’t common, but if you notice any of these issues, please reach out to us right away so we can make it right.
What’s not covered:
This warranty doesn’t cover things like oxidation, which is a natural and totally harmless part of how memory foam ages. Oxidation is what happens when foam reacts with oxygen in the air and starts to slightly change color, kind of like when an apple turns brown after being sliced. It doesn’t affect the performance or safety of the topper at all, and it’s not considered a defect.
It also doesn’t cover damage from pets, accidents, improper use, or anything that results from not following care instructions.
Additionally, rips or tears in the foam that are not present upon delivery or caused by a manufacturing defect are not covered under warranty. Any damage that occurs after unboxing due to handling, improper setup, or daily use falls outside of the warranty terms.
6-Month Fabric Cover Warranty
Your topper also comes with a 6-month fabric cover warranty for the cover, starting from the date of purchase. We know things can sometimes happen early on, and this short-term warranty is here to help with manufacturing defects like:
- Dirty or damaged cover (upon arrival)
- Zippers that break or stop working
- Corner straps that come undone or snap
If you run into any of those problems, let us know and we’ll make it right.
What’s not covered:
We don’t cover natural wear and tear, or issues that happen because the cover wasn’t cared for properly, like damage from washing it incorrectly. Also, pilling (those small fabric balls that can form on the surface) isn’t covered. Pilling usually happens when the cover rubs against other fabrics, and while it’s common with all kinds of bedding and clothes, it’s not considered a defect.
Need to Make a Claim?
If you discover a defect in your Sleepyhead mattress topper, head over to Redo to start your claim. You’ll just need to upload:
- A quick video showing the issue
- 4 clear photos of the damage
- A photo of the product’s batch number (located on the topper tag)
- Your order number or date of purchase
Once we have everything, we’ll review your claim and follow up as soon as possible. We're here to make the process easy and make sure you’re sleeping soundly again in no time.
Mattress pads and protectors have the potential to trap heat and moisture, creating an environment conducive to mold and mildew growth. If you choose to use a mattress pad or protector, you'll need to clean your topper cover twice as often as you would without the protector. Our topper covers are designed to provide both protection and comfort independently. However, combining either item with our topper can hinder the benefits of the topper itself.
If cleanliness or spill prevention is a concern, regular cleaning of a protector will be necessary.
Dorm beds typically measure 6-8 inches in thickness. For these beds, we recommend using standard-sized fitted sheets. These sheets are designed to match the size of the mattress and can comfortably accommodate both the mattress and our Sleepyhead 2-3 inch mattress toppers. We recommend sheets that are 10-12 inches deep.
For off-campus beds we suggest using deep sheets, 12-15 inches, if the bed is thicker than 10-inches without the topper.
Our topper cover is not waterproof because it would compromise breathability of the cover and overall benefits of the foam. The covers are machine washable and can be dried on low heat. However, please note that the foam cannot be machine washed.
- Remove the mattress topper cover.
- Machine wash on a cold or lukewarm gentle wash setting, avoiding harsh or abrasive cleaners.
- Tumble dry on low heat or let air dry.
To clean your Sleepyhead mattress topper, follow these steps:
1. Remove all bedding, including the topper cover.
2. Vacuum to remove debris.
3. Spot clean stains with mild detergent or a mixture of water and vinegar.
4. Air dry thoroughly.
5. Sprinkle with baking soda for freshness.
6. Regularly rotate the topper for even wear.
For a detailed guide, refer to the original blog post on Sleepyhead's website here.
Yes! To maximize the lifespan of your topper and ensure even wear, flip the foam over after each wash before putting the cover back on. This simple step helps maintain comfort and support over time.
Sleepyhead toppers are equipped with adjustable straps and a non-slip cover. These features are designed to prevent the topper from sliding around on your mattress, ensuring a stable and comfortable sleep surface. Be sure to pair it with well-fitted sheets.
If you notice that your bed is particularly slippery, you can use Command strips or a non-slip rug pad for added stability.
While some individuals may be more sensitive to smells than others, we take pride in the minimal scent of our toppers. If you do detect a slight odor, we recommend airing out the topper for 24-72 hours before use. Our customer reviews serve as additional assurance that Sleepyhead's products do not have any lingering odors.
For more information, you can read our blog post: How Long Does It Take for the Smell of a Mattress to Go Away?
We prioritize our impact on the environment and the planet. That's why the Sleepyhead mattress topper is CertiPUR‑US® Certified, ensuring that our foams meet stringent standards for minimizing off-gassing. Our toppers are crafted without harmful chemicals such as formaldehyde, ozone depleters, heavy metals, and flame retardants.
Each mattress meets the standard of fewer than 0.5 parts per million VOC (volatile organic compounds). With premium quality textiles and higher density foams, Sleepyhead products stay in bedrooms and out of landfills. Additionally, our covers are OEKO-TEX STANDARD 100 certified by OEKO-TEX®.
You'll find the Climate Friendly badge prominently displayed on our Amazon product page, further showcasing our commitment to sustainability.
Each mattress meets the standard of fewer than 0.5 parts per million VOC (volatile organic compounds). Premium quality textiles and higher density foams mean that Sleepyhead stays in your bedrooms and out of landfills.
Our covers are OEKO-TEX STANDARD 100 by OEKO-TEX® certified. This means our products guarantee that all components have undergone rigorous testing against up to 350 toxic chemicals, ensuring they are free from harmful substances and safe for human health.
We are committed to using only high-quality materials in our products to deliver a superior sleep experience.
https://www.oeko-tex.com/en/our-standards/oeko-tex-standard-100
Yes.
CertiPUR‑US certified foams are:
- Made without formaldehyde
- Made without ozone depleters
- Made without phthalates regulated by the U.S. Consumer Product Safety Commission
- Made without mercury, lead and other heavy metals
- Low VOC (volatile organic compound) emissions for indoor air quality (less than 0.5 parts per million)
- Screened for relevant chemicals, including flame retardants, that are classified as carcinogens, mutagens or reproductive toxins and are harmful to human health
For more information see here: https://certipur.us/
Yes, our toppers meet and pass CA TB117-2013 (California) and 16 CFR 1632 federal flammability standards.
Our Gel and Copper Toppers are made in Asia, while our Super Topper is made in the USA.
The expansion time of Sleepyhead Mattress Toppers can range from 1 to 72 hours. However, you can sleep on it right away without harming the material.
The topper can remain in the box for 6-12 months without affecting its quality. However, it's best to avoid storing it in a hot garage and instead keep it at room temperature. The same applies to storing the topper after use.
Once the topper is open, we recommend rolling it up like a sleeping bag and using a vacuum-sealed bag to compress it before storing it at room temperature.
For detailed instructions on how to store or re-package your topper, you may find our blog helpful. You can read it here.
Because we use high-quality, high-density, and resilient foams, we’re able to compress the Sleepyhead mattress topper without undermining its integrity. Using a unique compression machine, we ensure that no undue pressure is put on any part of the sleep surface.
We appreciate your support by purchasing directly from our website. There are several benefits to doing so:
Warranty and Returns: When you buy from a third-party seller, you may not have access to the same warranty or return policy offered on our website. Purchasing directly ensures you receive the full benefits of our policies.
Pricing and Discounts: Our website often features exclusive discounts and promotions not available elsewhere, providing you with added savings and value.
Better Customer Service: Dealing directly with us allows for better customer service, as we have in-depth knowledge of our products and can assist you more effectively with any inquiries or issues you may encounter.
Sales tax laws require us to pay sales tax on purchases made within states we do business.
We accept the following forms of payments:
Apple Pay, Amazon Pay, PayPal, ShopPay, Visa, Mastercard, Amex, Discover, and more.
Ground shipping to continental US destinations is complimentary for our customers. Expedited shipping options are also available at checkout for those who require faster delivery.
Our system is designed to accept only one discount per order.
At Sleepyhead, we ensure your order reaches you in a timely and secure manner. However, we cannot be responsible for deliveries made to universities or hotels. Important Information:
- University and Hotel Deliveries: Deliveries to universities and hotels come with inherent risks. We cannot be held liable for any issues such as lost, stolen, or misdelivered packages.
- Risk Acknowledgment: By selecting a university or hotel as your delivery address, you acknowledge and accept the risks associated with these locations.
- Verification: To ensure successful delivery, please verify the delivery address and provide additional details (e.g., room number, specific drop-off instructions).
- Home Address Delivery: For guaranteed delivery, we recommend using a home address where someone can receive the package.
We recommend confirming with the university or hotel that your item arrived for additional proof of delivery. Review our shipping disclaimer for more information. By placing an order with Sleepyhead, you agree to these terms and acknowledge the associated risks.
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