Returns and Refunds during Covid-19 Pandemic (March 17, 2020 - TBD)
Due to the Covid-19 pandemic all sales are final. We are not offering any refunds or returns at this time. We are not offering open boxed returns. Used items cannot be donated and are not eligible for a refund due to donation centers being closed and/or donations not being accepted at this time. We apologize for the inconvenience.
How long does it take to ship orders?
Once we receive your order it's processed for shipping immediately. Once we get a shipping tracking number we will update your order with that information so you can track your shipment. Once an order is placed please allow up to 24 hours (1 business day) to receive shipping information. We are located in Los Angeles, CA, therefore, orders on the West Coast are delivered in 1-3 business days, 2-4 business days for Midwest and 3-5 business days for East Coast. Shipping is set automatically for free ground shipping. If you need expedited shipping we hope to make that option available soon at checkout, however, just email us at support@sleepyheadusa.com and we can see what we can do for you.
Are you an eco-friendly & sustainable company?
The impact we have on our environment and the planet is incredibly important to us. That's why a core part of our business has and will continue to be researching, developing, and adopting methods and materials that reduce our carbon footprint and minimize waste. Everything not used in the manufacturing of our mattresses is recycled or repurposed into other products. Premium quality textiles and higher density foams mean that Sleepyhead stays in your bedrooms and out of landfills.
The Sleepyhead mattress is CertiPUR-US® Certified, which means that our foams meet rigorous standards for minimizing off-gassing. Our mattresses are made without harmful chemicals such as formaldahyde, ozone depleters, heavy metals & flame retardants. Each mattress meets the standard of less than 0.5 parts per million VOC (volatile organic compounds).
Does compressing & rolling the mattress hurt it?
Because we use high-quality, high density and resilient foams, we’re able to compress the Sleepyhead mattress & topper without undermining its integrity. By using a unique compression machine, we ensure that no undue pressure is put on any part of the sleep surface.
This allows us to conveniently ship our mattress in a manageable box halfway across the country for less than it costs to ship an uncompressed mattress ten blocks away.
How does the 100 Night Trial work, exactly?
We believe that you have to spend more than a few minutes on a mattress to know if it's right for you. That's why we offer the 100 Night Sleep Trial for our Mattress. If you don't like it, we'll help you return it with no questions asked, but feedback is always appreciated.
Please note that if you return a product under our 100 Night Trial Policy that we originally shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees that you paid for the original delivery.
For more information, please see our below "How do I return my mattress/topper for a refund?"
Orders placed through Amazon will have a 30 Night Sleep Trial and must be returned through Amazon (following Amazon's policies for return).
Why do you only offer a 50 Night Trial for the Topper?
We offer a 50 Night Sleep Trial for our Mattress Topper compared to a 100 Night Sleep Trial for our Mattress, because it's a third of the size. Also, we realized a lot of students have semesters or quarters less than 100 days. Therefore, we are avoiding any returns due to the semester or quarter ending earlier than the trial. We feel 50 Nights is plenty of enough time to test out our mattress toppers. Since we have a social component to give back for every 10 products sold – if you find yourself in need of a comfortable nights sleep and can’t afford it, just drop us a line and we will be happy to connect you with one of our charity affiliates.
For more information, please see our below "How do I return my mattress/topper for a refund?"
If Sleepyhead is such a great mattress, why does it cost so little?
Surprisingly, it doesn't cost a ton of money to craft a comfortable mattress with quality ingredients. We make quality mattresses and offer them for an honest price. We charge what we need to, not what we can. It’s such a straight-forward system, you’d think more people would follow it.
What is a Recycling Fee?
We are obligated by law to collect a Mattress Recycling Fee for all mattresses shipped to locations in California, Connecticut, and Rhode Island.
The Mattress Recycling Fee is something that we're required to collect by the state and we pass the funds along directly to the state government. Your contribution helps subsidize the state's mattress recycling program.
Even if you aren’t parting with your mattress right now, a mattress doesn’t last forever, and will eventually be discarded. The program uses a network of participating cities, towns, retailers, recyclers and other organizations to collect, transport and properly recycle your old mattress.
To learn more about the government initiative, go to byebyemattress.com.
Is sales tax charged for my state?
Sales tax laws require us to pay sales tax on purchases made within states we do business. Our website is programed to calculate all the States we sell in.
What does the warranty cover?
The Sleepyhead warranty covers manufacturing defects like body impressions or sagging, cover defects such as unraveling stitching, or flaws in the foam causing it to split or crack within 5 or 10 years from the original purchase date. Feel free to read the terms of our warranty here.
We don't cover changes to your mattress that are caused by or the result of normal wear and tear. Also, of course, we don’t cover changes caused by or resulting from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping.
Once I send in my donation receipt, how long does it take to get my refund?
Once we receive your proof of donation or the product back, our system processes the refund within 7-10 business days. If you do not see it back in your account after 10 business days, contact your bank or financial institution for further information.
Please note that if you purchased from Amazon, their return policy may be different and you'll need to contact them directly for information and help with returning your mattress.
NOTE: If you recently received your mattress, we recommend allowing 2-3 weeks of use before initiating your return. It can take a little bit of time for your mattress to break in, your spin to align and for you to become acclimated to it.
Please keep in mind that Amazon customers must contact Amazon Customer Support directly to start and complete your return.
How do I return my mattress/topper for a refund?
To return your mattress/topper, we work together to donate it to a local charity or non-profit. Once your mattress is donated, send us a scanned or photographed copy of your donation receipt via email and we'll process your refund in full. In addition, you may ship it back to us. The easiest way is to put it into a vacuum sealed bag (jumbo) and put the compressed topper in the original box or one from the shipping store. The customer is responsible for all fees that arise from the return.
What do I do with my old mattress or topper?
As soon as your Sleepyhead mattress arrives, we suggest our customers schedule a Salvation Army pickup or work with your local Saint Vincent de Paul Society. Local churches and homeless shelters are also good options.
Keep in mind that in order to donate used mattresses, they need to be rip, tear, and stain free. Usually, there are recycling services in your area, which you can schedule to remove your old mattress for a small fee if a charity won't accept the donation.
Call or email us if you need some donation or recycling location suggestions and we'd be happy to help find some options in your area.
Forms of Payment?
We accept the following forms of payments:
Apple Pay, Amazon Pay, PayPal, ShopPay, Visa, Mastercard, Amex, Discover and more...