Returns and Refunds during Covid-19 Pandemic (March 17, 2020 - TBD)
Due to the Covid-19 pandemic, all sales are final. We are not offering any refunds or returns at this time. We are not offering open boxed returns. Used items cannot be donated and are not eligible for a refund due to donation centers being closed or donations not being accepted. We apologize for the inconvenience.
How long does it take to receive orders?
As soon as we receive your order, it's processed for shipping immediately. After an order is placed, please allow up to 24 hours (1 business day) to receive shipping information. Once Sleepyhead gets a tracking number, we will update your order to reflect that information so you can track your shipment. We have fulfillment centers located on the East and West Coast; therefore, it can take 2-5 business days to receive shipments. Shipping is set automatically to free ground shipping. The option for expedited shipping is available at checkout.
How does the Sleep Trial work, exactly?
We believe that you have to spend more than a few nights on our mattress topper to know if it's right for you. That's why we offer the Sleep Trial for our Mattress Toppers. If our topper is not to your liking, we welcome constructive feedback, and we’ll assist you through our return process.
Issues arising from orders placed through Amazon and other affiliates must be returned and resolved by the guidelines posted in their return policies.
How do I return my mattress topper for a refund?
If you wish to return a topper, you may ship it back to us. The easiest way is to put the topper into a vacuum-sealed bag (jumbo) and place the compressed topper in the original box or one from the shipping store. The customer is responsible for all fees that arise from the return.
We work together to donate your returned mattress topper to a local charity or non-profit. We suggest our customers schedule a Salvation Army pickup or work with your local churches and homeless shelters. Once your mattress topper is donated, send us a scanned or photographed copy of your donation receipt via email or text, and we'll process your refund in full.
Can I Recycle my Topper?
Yes! Please contact: www.byebyemattress.com The program uses a network of participating cities, towns, retailers, recyclers, and other organizations to collect, transport, and properly recycle your old mattress.
Sleepyhead Mattress Topper Warranty
Sleepyhead warrants any damages in the cover due to defects in materials and craftmanship when used for five years from the date of original purchase. If you discover a defect in your Sleepyhead mattress topper, send us an email at firstname.lastname@example.org to let us know what's going on. Please be sure to include pictures when possible, as this will help illustrate your concern.
Are you an eco-friendly & sustainable company?
The impact we have on our environment, and the planet is incredibly important to us. Everything not used in the manufacturing of our mattress toppers is recycled or repurposed into other products. The Sleepyhead mattress topper is CertiPUR-US® Certified, which means that our foams meet rigorous standards for minimizing off-gassing. Our mattress toppers are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals & flame retardants.
Each mattress meets the standard of fewer than 0.5 parts per million VOC (volatile organic compounds). Premium quality textiles and higher density foams mean that Sleepyhead stays in your bedrooms and out of landfills.
Does compressing & rolling the mattress hurt it?
Because we use high-quality, high-density, and resilient foams, we’re able to compress the Sleepyhead mattress topper without undermining its integrity. Using a unique compression machine, we ensure that no undue pressure is put on any part of the sleep surface.
Is the sales tax charged for my state?
Sales tax laws require us to pay sales tax on purchases made within states we do business. Our website is programmed to calculate all the States we sell in.
Forms of Payment?
We accept the following forms of payments:
Apple Pay, Amazon Pay, PayPal, ShopPay, Visa, Mastercard, Amex, Discover, and more.