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Frequently asked questions
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As soon as we receive your order, it takes 1‑2 business days to process for shipping. Once Sleepyhead gets a tracking number, we will update your order to reflect that information so you can track your shipment. It can take 2‑6 business days to receive shipments. Shipping is set automatically to free ground shipping. If your order says delivered and cannot locate it, please call the carrier for more information. The option for expedited shipping is available at checkout.
We recommend rolling up the mattress topper like a sleeping bag and then using a vacuum-sealed bag to compress the topper and storing it at room temperature.
We have a detailed blog on how to store/ re-package your topper you may find helpful here.
The topper can stay in the box for 6-12 months without affecting its quality. However, we recommend keeping it out of a hot garage and stored at room temperature.
A well-fitted sheet goes over both the topper and mattress.
Any sheets 10" or deeper will fit over the topper and mattress.
We recommend measuring your mattress and adding 2-3" to know what size depth of sheets you will need.
Our toppers are designed with a non-slip bottom cover to help prevent it from sliding, and they should stay in place when paired with well-fitted sheets.
The topper weighs approximately 12-24 pounds, so it should not slip off the mattress.
While some people may be more sensitive to smells than others, we take pride in the fact that our toppers have little to no scent. If you do notice a slight smell, we recommend allowing the topper to air out for 24-72 hours before use. Our customer reviews can assure you that Sleepyhead's products do not have any lingering odors.
Our topper cover is not waterproof, if you’re concerned about any spillage occurring, we recommend getting a waterproof mattress protector to place over the topper.
We do provide a cover for our toppers, but if you're someone who likes to use a mattress pad for extra protection, that's totally up to you. However, we don't recommend using a mattress pad or protector.
Mattress protectors can trap heat and create moisture, which can lead to mold and mildew growth. If you do use a mattress pad or protector, you will need to clean your topper cover twice as much as you would need to without the protector. Our topper covers are designed to be protective and comfortable on their own.
Our 3-inch topper is a great choice for side sleepers who are looking for an extra inch of plush comfort and protection from dorm mattresses, making it a popular choice among customers. On the other hand, our 2-inch topper is a great option for those who prefer a medium-firm sleep experience and for those who have height restrictions on top bunks.
We would recommend the 3-inch topper for extra support from a dorm mattress. However, both our 2-inch and 3-inch toppers have received positive feedback from customers and it ultimately depends on your personal preference.
The expansion time of our product can be influenced by a variety of factors, such as its thickness, density, and other unique characteristics. As a result, the time required for our product to fully expand can vary from 30 minutes to 12 hours.
The impact we have on our environment, and the planet is incredibly important to us. Everything not used in the manufacturing of our mattress toppers is recycled or repurposed into other products. The Sleepyhead mattress topper is CertiPUR‑US® Certified, which means that our foams meet rigorous standards for minimizing off‑gassing. Our mattress toppers are made without harmful chemicals such as formaldehyde, ozone depleters, heavy metals & flame retardants.
Each mattress meets the standard of fewer than 0.5 parts per million VOC (volatile organic compounds). Premium quality textiles and higher density foams mean that Sleepyhead stays in your bedrooms and out of landfills.
Our covers are OEKO-TEX STANDARD 100 by OEKO-TEX® certified. This means our products guarantee that all components have undergone rigorous testing against up to 350 toxic chemicals, ensuring they are free from harmful substances and safe for human health.
We are committed to using only high-quality materials in our products to deliver a superior sleep experience.
Please review our return policy found on your order at checkout here: https://sleepyheadusa.com/18194265/policies/refund‑policy.html?locale=en
Because we use high‑quality, high‑density, and resilient foams, we’re able to compress the Sleepyhead mattress topper without undermining its integrity. Using a unique compression machine, we ensure that no undue pressure is put on any part of the sleep surface.
Yes, our toppers meet and passed CA TB117-2013 (California) and 16 CFR 1632 (federal) flammability standards.
Our Sleepyhead mattress toppers are currently imported from a reputable factory in Asia. We are planning to expand our operations to the US soon. Our toppers are CertiPUR‑US® certified and made without harmful chemicals like formaldehyde, ozone depleters, heavy metals, and flame retardants. This ensures they meet high safety and sustainability standards. Our information can be found on their partner website.
Sales tax laws require us to pay sales tax on purchases made within states we do business.
We accept the following forms of payments:
Apple Pay, Amazon Pay, PayPal, ShopPay, Visa, Mastercard, Amex, Discover, and more.
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