Once you have started a return, you will need to get the items being returned packaged up similarly to the way they were delivered.

Toppers should be shipped back within 7 days of starting a return request.

If you selected Re:do at checkout, you can initiate your exchange and take advantage of the unlimited returns benefits.

Start here: Re:do

If you did not choose the Re:do exchange plan for free returns during checkout, or if you prefer a full refund instead, please be aware that you will be responsible for covering the cost of the return shipping label. Discounted labels can be purchased directly through our return portal. 

https://sleepyheadusa.com/apps/redo/returns-portal/login

Sleepyhead Returns Department
6934 E 5th Ave
Ste. #200
Scottsdale, AZ 85251

We'll notify you once we've received and inspected your return. If the item is approved we will refund the full amount. Approved refunds are issued via your original payment method or as store credit. Please allow time for processing by your bank or credit card company.

To initiate an exchange, please use the provided link here Re:do Exchanges and follow the instructions. You can process your exchange using either your email or order number.

Unfortunately, we cannot accept returns after the return window has closed or purchases made with a gift card.

For any other questions related to your order, you can reach out to us via email at support@sleepyheadusa.com. Our support team will be happy to assist you further.

All prices are final upon purchase.

Prices are subject to change without notice and are at the discretion of Sleepyhead.

Once a tracking number has been issued, we cannot cancel an order. You can return the topper to us once it's been delivered.

Share details about your shipping policies, item returns, or customer service.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

We have teamed up with Route, a leader in package protection and tracking. This service is automatically added to your order but it is optional and can be removed from your cart. We recommend using this service to protect your order in the event that it is lost, damaged, or stolen. 

If you purchased Route shipping protection and your package is lost, stolen, or damaged,you will need to file a claim with Route to request a replacement topper: https://claims.route.com/

We will not be held responsible for orders that have opted-out of Route shipping protection. Any issues that arise with the package will have to be resolved by the customer with the third party shipping company. 

Sleepyhead warrants any damages due to defects in materials and craftsmanship when used for five years from the date of original purchase.

Please note that Sleepyhead's warranty does not cover accessories, commercial/rental use, failures stemming from use, abuse, or excessive wear or cover damage due to pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids.

If you discover a defect in your Sleepyhead mattress topper, send us an email: support@sleepyheadusa.com to let us know what's going on. Please be sure to include a video, 4 pictures of the damage, a picture of the products batch number and date of purchase or order number.