Return and Refund Policy
We want to ensure that our customers get the best Zzzs possible.
If you'd like to make a return, you can return it by contacting customer support to coordinate your return authorization. Be sure to have your order information ready.
Eligible merchandise may be returned within 90 days from the date you received it for a full refund. Discounted merchandise is not eligible for returns. Any shipping fees are non-refundable.
To start a return, contact us at support@sleepyheadusa.com. Merchandise sent back to us without first requesting a return will not be accepted.
Once you have started a return, you will need to get the items being returned packaged up similarly to the way they were delivered.
There's no restocking fee since the customer is responsible for return shipping. Items should be shipped back within 14 days of starting a return request.
Use your preferred carrier (UPS or FedEx) and email us the tracking number or receipt to confirm the return shipment. Please reference your name and order number on the box so we know who to refund.
Sleepyhead Returns Department
4725 N 19th Ave
Phoenix, AZ 85015
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.
Sleepyhead warrants any damages due to defects in materials and craftsmanship when used for five years from the date of original purchase.
Please note that Sleepyhead's warranty does not cover accessories, commercial/rental use, failures stemming from use, abuse, or excessive wear or cover damage due to pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids.
If you discover a defect in your Sleepyhead mattress topper, send us an email: support@sleepyheadusa.com to let us know what's going on. Please be sure to include a video, 4 pictures of the damage, a picture of the products batch number and date of purchase or order number.
All prices are final upon purchase.
Prices are subject to change without notice and are at the discretion of Sleepyhead.
