Once you have started a return, you will need to get the items being returned packaged up similarly to the way they were delivered.

Toppers should be shipped back within 20 days of starting a return request.

If you selected Redo at checkout, you’re eligible for a free exchange or return.

Start here: Redo

If you did not purchase Redo, please be aware that you will be responsible for covering the cost of the return shipping label. Discounted labels can be purchased directly through our return portal. 

https://sleepyheadusa.com/apps/redo/returns-portal/login

Sleepyhead Returns Department
Sleepyhead #115
4343 N Scottsdale Rd
Suite 150
Scottsdale, AZ 85251

We'll notify you once we've received and inspected your return. If the item is approved we will refund the full amount. Approved refunds are issued via your original payment method or as store credit. Please allow time for processing by your bank or credit card company.

To initiate an exchange, please use the provided link here Redo Exchanges and follow the instructions. You can process your exchange using either your email or order number.

Unfortunately, we cannot accept returns after the return window has closed or purchases made with a gift card.

For any other questions related to your order, you can reach out to us via email at support@sleepyheadusa.com. Our support team will be happy to assist you further.

All prices are final upon purchase.

Prices are subject to change without notice and are at the discretion of Sleepyhead.

Once a tracking number has been issued, we cannot cancel an order. You can return the topper to us once it's been delivered.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

We have teamed up with Redo, a leader in package protection and tracking. This service is automatically added to your order, but it is optional and can be removed from your cart. We recommend using this service to protect your order in the event that it is lost, damaged, or stolen. 

If you purchased Redo shipping protection and your package is lost, stolen, or damaged, you will need to file a claim with Redo to request a replacement topper: https://sleepyheadusa.com/apps/redo/returns-portal/login

We will not be held responsible for orders that have opted-out of Redo shipping protection. Any issues that arise with the package will have to be resolved by the customer with the third party shipping company. 

We want you (and your sleep) to be completely comfortable with your purchase, which is why every Sleepyhead topper comes with two warranties: one for the foam and one for the cover. Here’s what each warranty includes and how we can help if something goes wrong.

5-Year Foam Warranty: “Good 'til Graduation”

The foam is the heart of your topper, and we’ve got it covered for a full five years from the date you bought it. If something’s wrong with the foam due to a defect in materials or how it was made, we’ll take care of it. That includes things like:

• Foam that arrives flat and never fully expands
• Divots or deep impressions that don’t bounce back
• Foam that no longer rebounds or feels uneven over time
  

These aren’t common, but if you notice any of these issues, please reach out to us right away so we can make it right.

What’s not covered:
This warranty doesn’t cover things like oxidation, which is a natural and totally harmless part of how memory foam ages. Oxidation is what happens when foam reacts with oxygen in the air and starts to slightly change color, kind of like when an apple turns brown after being sliced. It doesn’t affect the performance or safety of the topper at all, and it’s not considered a defect.

It also doesn’t cover damage from pets, accidents, improper use, or anything that results from not following care instructions.

6-Month Fabric Cover Warranty

Your topper also comes with a 6-month fabric cover warranty for the cover, starting from the date of purchase. We know things can sometimes happen early on, and this short-term warranty is here to help with manufacturing defects like:

• Dirty or damaged cover (upon arrival)
• Zippers that break or stop working
• Corner straps that come undone or snap
  

If you run into any of those problems, let us know and we’ll make it right.

What’s not covered:
We don’t cover natural wear and tear, or issues that happen because the cover wasn’t cared for properly, like damage from washing it incorrectly. Also, pilling (those small fabric balls that can form on the surface) isn’t covered. Pilling usually happens when the cover rubs against other fabrics, and while it’s common with all kinds of bedding and clothes, it’s not considered a defect.

Need to Make a Claim?

If you discover a defect in your Sleepyhead mattress topper, head over to Redo to start your claim. You’ll just need to upload:

• A quick video showing the issue
• 4 clear photos of the damage
• A photo of the product’s batch number (located on the topper tag)
• Your order number or date of purchase
  

Once we have everything, we’ll review your claim and follow up as soon as possible. We're here to make the process easy and make sure you’re sleeping soundly again in no time.